Refunds

If a player or a book (LOOK, Spark or Glow Story) isn't right for you, email hello@activelookinglab.com within 14 days of buying it and I'll refund you in full. No forms, no hard questions.

After a refund, a player goes back to its free version on your account, and a book is removed from it.

• If the membership isn't right for you, email within 14 days of joining for a full refund.
• You can cancel any time. You keep everything until the end of the year you paid for, and it won't renew.
• Forgot to cancel before it renewed? Email within 14 days of the renewal and I'll refund it.

Refunds go back to the card you paid with, through Stripe. Your bank may take 5–10 business days to show it.

You're buying the player, not the songs or videos. They come from YouTube and their creators. If a creator removes a video or blocks it from playing outside YouTube, it won't play in any app, including ours. That alone isn't a reason for a refund, but if it means the player doesn't work for you, just ask.

Email hello@activelookinglab.com. A real person (me, Jim) reads every message.